Refund policy

Return & Refund Policy

At HBR, we want you and your little one to feel comfortable and confident with your purchase. If you are not completely satisfied with your HBR product, we’re here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

Be unused or only gently tried on indoors.
Be in its original condition.
Include all original accessories, packaging, and tags.
Show no signs of damage, stains, excessive wear, or improper use.

For hygiene and safety reasons, products that have been extensively used or are no longer in resalable condition may not be eligible for return.

2. How to Start a Return

To request a return, please contact us at:

Email: support@mail.hbrbaby.com

Please include:

Your order number
The email address used for your purchase
The reason for the return
Photos of the product, if applicable

Our customer support team will review your request and provide return instructions once your return is approved.

Please do not send your return to the shipping address shown on your original package unless instructed by our customer support team.

3. Return Shipping

For returns due to personal preference, such as changing your mind, choosing the wrong color, or no longer needing the product, the customer is responsible for return shipping costs.

For defective, damaged, or incorrect items, HBR will provide an appropriate solution, which may include a replacement, refund, or prepaid return shipping label.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return is due to a defective, damaged, or incorrect item.

5. Exchanges

If you would like to exchange your product for a different color or variant, please contact us at support@mail.hbrbaby.com within 30 days of receiving your order.

Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.

6. Damaged or Defective Products

If your order arrives damaged or you discover a product defect, please contact us as soon as possible at support@mail.hbrbaby.com.

We may request photos or videos to help us understand the issue and determine the appropriate solution.

If the product is confirmed to be defective or damaged during delivery, HBR will cover reasonable return shipping costs and provide a replacement or refund, as appropriate.

7. Non-Returnable Items

The following items may not be eligible for return:

Products that have been significantly used or worn.
Products damaged due to misuse, improper care, or normal wear and tear.
Products missing original accessories, tags, or packaging where this prevents the product from being resold.
Final sale items, if clearly identified as final sale at the time of purchase.

8. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@mail.hbrbaby.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

If the order has already shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.

9. Purchases from Amazon or Other Retailers

This Return & Refund Policy applies only to purchases made directly through the HBR official website.

Products purchased through Amazon or other third-party retailers are subject to the return and refund policies of the original place of purchase.

If you purchased your HBR product through Amazon, please initiate your return or refund through your Amazon order.

For product-related questions, you are always welcome to contact us at support@mail.hbrbaby.com.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank or credit card account.
Contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, please contact us at support@mail.hbrbaby.com.

We will be happy to help you check the status of your refund.