Shipping Policy

At HBR, we want to make sure your order reaches you safely and smoothly. Please review the information below regarding order processing, shipping, delivery, and related issues.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders placed on weekends or holidays may be processed on the next business day.

During holidays, promotional periods, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping & Estimated Delivery

Estimated delivery times will be displayed at checkout when available.

Delivery times are estimates and may vary depending on your location, the shipping method, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

Please note that order processing time is separate from shipping transit time.

3. Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, HBR may offer free shipping or promotional shipping rates. Any applicable terms will be displayed at checkout or as part of the relevant promotion.

4. Shipping Destinations

Shipping availability depends on the delivery address and shipping options available at checkout.

If we are unable to ship to your address, you will be notified during checkout or contacted by our customer support team.

5. Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Please allow some time for the carrier's tracking system to update after you receive your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at support@mail.hbrbaby.com.

6. Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at support@mail.hbrbaby.com.

We will do our best to update your address before the order is processed or shipped. However, once an order has been shipped, we may not be able to modify the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility, to the extent permitted by applicable law.

7. Delayed Shipments

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to carrier operations, severe weather, holidays, high shipping volumes, customs processing, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at support@mail.hbrbaby.com, and we will assist you in checking the shipment status.

8. Lost Packages

If your tracking information shows that your package has not been delivered within the expected delivery period or appears to be lost in transit, please contact us at support@mail.hbrbaby.com.

We will work with the shipping carrier to investigate the issue and, where appropriate, provide a replacement, refund, or other reasonable solution in accordance with applicable law.

If tracking shows the package as delivered but you cannot